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Technical Support Schools

When there is a problem with a computer software, an IT network or even a monitor or phone, a call goes out to technical support. Technical support specialists offer help and advice to those who are dealing with computer problems of all kinds. Some cater to businesses and organizations, while others are available to help individuals. Since computers and networks are employed around the clock, tech support must be available at all hours of the day and night.

Technical support specializations

The type of technical support offered depends upon the problem and the person who is asking for help. Computer network support specialists are there for those who work on a network, such as in a business or organization. They are not only available when there is a problem, but work preemptively with the company to test and evaluate the network, perform maintenance on a regular basis, and help the decision-makers choose the appropriate computer systems for their needs. They are also available for troubleshooting, often at all hours.

Computer user support specialists provide help directly to the user of the computer and software. Sometimes called help-desk technicians, these tech support professionals are available to answer questions about new software, troubleshoot problems with hardware that might be hindering the software use, set up repair services, and even work on computers remotely in order to provide diagnostic help and solutions. Most of these specialists work via telephone, and can walk customers through the process of diagnosing the problem and implementing a solution.

Some technical support persons work from a central office, while other work from home on a contract basis. Some might work directly for a company that produces a particular software, network or computer system, while others work in call centers and answer general questions from a variety of users.

Technical support certifications and degrees

The education requirements for technical support personnel vary. Some jobs require applicants to have some computer knowledge, but don't require a degree. Some employers look for those who have earned at least an associate degree in a computer-related field and have relevant experience.

A bachelor's degree is typically required for those who work with large software companies. Some simply require completion of a bachelor's degree, while others specifically require a degree in computer science, computer engineering, information science or a closely related field. Those who hope to advance in the field can enhance their chances with management and business courses, as well as in-depth certifications of certain computer and software systems.

Technical support salary and career outlook

Employment of computer support specialists is expected to grow by 17 percent from 2012 to 2022, according to the Bureau of Labor Statistics (BLS.gov). Those who cater to compute users are expected to see employment grow by 20 percent during that time. The growth will stem from the increased use of computers, networks and various software, which are all becoming increasingly complex as the years go by.

Firms that provide cloud-computing technology are expected to lead the pack at hiring time. Another significant area of growth will be for those technical support jobs in computer systems design and related firms -- growth in this area will reach a whopping 49 percent between 2012 and 2022.

Other areas that should see higher rates of employment include those in the health care industry, as the use of information technology ramps up to accommodate the need for electronic medical records. Those who work in call centers might see much slower employment growth, as many of those jobs can be outsourced to overseas companies with lower wage rates.

However, there are still numerous states where the employment will go up in the coming years. According to Projections Central, technical support specialists in the following states will see robust growth:

  • Louisiana: 25.5 percent
  • Washington: 20.6 percent
  • Wyoming: 20.2 percent
  • Utah: 19.3 percent
  • Florida: 17.5 percent

Those who graduate from technical support schools have a choice in their career path. The BLS reports the following national median annual wages in 2013 for three areas of technical support:

  • Computer support specialists: $43,450
  • Computer user support specialists: $46,620
  • Computer network support specialists: $60,180

Those who want to work in technical support can choose to pursue certificates or associate degrees through technical schools, vocational schools, trade schools or community colleges. Those who choose to pursue a bachelor's degree can seek the education they need at colleges and universities across the country.

Sources:

Computer Network Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151152.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/2008/may/oes151041.htm

Computer User Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151151.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Outlook Handbook, January 8, 2014, http://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-1

Long Term Occupational Projections, Projections Central, https://www.projectionscentral.com/Projections/LongTerm

Technical Support Schools
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Cherry Hill: 921 Haddonfield Road Ste. D Cherry Hill, NJ 08002

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Morrisville: 1600 Perimeter Park Drive Suite 100 Morrisville, NC 27560

Palmdale: One 39115 Trade Center Dr. Ste. 100 Palmdale, CA 93551

Rego Park: 99-21 Queens Blvd. Rego Park, NY 11374

Anaheim: 1900 S. State College Blvd. Suite 150 Anaheim, CA 92806

Austin: 11044 Research Blvd Suite B100 Austin, TX 78759

Paramus: 35 Plaza Professional Center 81 Rte. 4 W. Ste. 102 Paramus, NJ 07652

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Naperville: 2056 Westings Ave. Suite 40 Naperville, IL 60563

Gurnee: 1075 Tri-State Pkwy. Ste. 800 Gurnee, IL 60031

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Pomona: 901 Corporate Center Dr. Pomona, CA 91768

Downers Grove: Highland Landmark V 3005 Highland Pkwy. Ste. 100 Downers Grove, IL 60515

Decatur: One West Court Square Ste 100 Decatur, GA 30030

San Antonio: 1919 NW Loop 410 Suite 150 San Antonio, TX 78213

Chesapeake: 1317 Executive Blvd. Suite 100 Chesapeake, VA 23320

Duluth: 3505 Koger Blvd. Suite 170 Duluth, GA 30096

Saint Louis: 11830 Westline Industrial Dr. Suite 550 Saint Louis, MO 63146

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Tinley Park: 18624 West Creek Drive Tinley Park, IL 60477

Oxnard: 300 E. Esplanade Dr., Suite 100, Oxnard, CA 93036

Mesa: 1201 South Alma School Road Suite 5450 Mesa, AZ 85210

New York: 180 Madison Ave. Suite 900 New York, NY 10016

Manassas: 10432 Balls Ford Road Suite 150 Manassas, VA 20109

Jacksonville: 5200 Belfort Road Ste. 175 Jacksonville, FL 32256

Columbus: 1350 Alum Creek Drive Columbus, OH 43209

Addison: 1221 North Swift Road Addison, IL 60101

Alhambra: 1000 S. Fremont Ave. Alhambra, CA 91803

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San Diego: 2655 Camino Del Rio North Suite 201 San Diego, CA 92108

Orlando: 4000 Millenia Blvd. Orlando, FL 32839

Atlanta: 100 Galleria Parkway SE Suite 100 Atlanta, GA 30339

Long Beach: 3880 Kilroy Airport Way Long Beach, CA 90806

Alpharetta: 2555 Northwinds Pkwy. Alpharetta, GA 30009

Dayton: 3610 Pentagon Blvd. Ste. 100 Dayton, OH 45431

Cincinnati: 8800 Governor's Hill Drive Cincinnati, OH 45249

North Brunswick: 630 US Highway One North Brunswick, NJ 08902

Merrillville: 1000 East 80th Place Ste. 222 Mall Merrillville, IN 46410

Elgin: Randall Point 2250 Point Blvd. Suite 250 Elgin, IL 60123

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DeSoto: 921 West Belt Line Road, Suite 181 DeSoto, TX 75115

South Bend: 17390 Dugdale Drive, Suite 100 South Bend, IN 46635

San Antonio: 2895 NE Loop 410 San Antonio, TX 78218

Johnson City: 4721 Lake Park Drive, Suite 100 Johnson City, TN 37615

Cary: 5520 Dillard Drive, Suite 100 Cary, NC 27518

Torrance: 20050 South Vermont Avenue Torrance, CA 90502

Spokane: North 1050 Argonne Road Spokane, WA 99212

Swartz Creek: 6359 Miller Road Swartz Creek, MI 48473

Waco: 3700 S. Jack Kultgen Expy., Suite 100 Waco, TX 76706

Tucson: 1455 West River Road Tucson, AZ 85704

Columbus: 4717 Hilton Corporate Drive Columbus, OH 43232

Atlanta: Two Crown Center 1745 Phoenix Blvd., Suite 100 Atlanta, GA 30349

Canton: 1905 S Haggerty Rd Canton, MI 48188

Troy: 1522 E. Big Beaver Road Troy, MI 48083

Vista: 495 La Tortuga Drive - Suite 100 Vista, CA 92081

Boise: 12302 West Explorer Drive Boise, ID 83713

Tampa: 4809 Memorial Highway Tampa, FL 33634

Salem: 2159 Apperson Drive Salem, VA 24153

Oakland: 7901 Oakport Street, Ste. 3000 Oakland, CA 94621

Dayton: 3325 Stop 8 Road Dayton, OH 45414

Las Vegas: 2445 Fire Mesa Street - Suite 200 Las Vegas, NV 89128

Aurora: 12500 E. Iliff Avenue Aurora, CO 80014

Warrensville Heights: 4700 Richmond Rd Warrensville Heights, OH 44128

Bessemer: 6270 Park South Drive Bessemer, AL 35022

Owings Mills: 11301 Red Run Boulevard Owings Mills, MD 21117

Lexington: 2473 Fortune Dr. Suite 180 Lexington, KY 40509

Newburgh: 10999 Stahl Road Newburgh, IN 47630

Chattanooga: 5600 Brainerd Road, Suite G-1 Chattanooga, TN 37411

Tulsa: 4943 South 78th East Avenue Tulsa, OK 74145

Lathrop: 16916 South Harlan Road Lathrop, CA 95330

Cordova: 7260 Goodlett Farms Parkway Cordova, TN 38016

Knoxville: 10208 Technology Drive Knoxville, TN 37932

Fort Myers: 13500 Powers Court, Suite 100 Fort Myers, FL 33912

Chantilly: 14420 Albemarle Point Place Chantilly, VA 20151

San Bernardino: 670 East Carnegie Drive San Bernardino, CA 92408

Maumee: 1656 Henthorne Blvd. Suite B Maumee, OH 43537

Portland: 9500 NE Cascades Parkway Portland, OR 97220

Strongsville: 14955 Sprague Road Strongsville, OH 44136

Phoenix: 4837 East McDowell Road Phoenix, AZ 85008

Saint Rose: 140 James Drive East Saint Rose, LA 70087

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Tallahassee: 2639 N. Monroe Street, Bldg. A, Suite 100 Tallahassee, FL 32303

Omaha: 9814 M Street Omaha, NE 68127

Hanover: 7030 Dorsey Road, Suite 100 Hanover, MD 21076

Oxnard: 2051 Solar Drive Oxnard, CA 93036

Madison: 9238 Madison Blvd., Suite 500 Madison, AL 35758

Norfolk: 863 Glenrock Road Norfolk, VA 23502

Carmel: 1289 City Center Drive, Suite 100 Carmel, IN 46032

Mobile: Office Mall South - 3100 Cottage Hill Rd., Bldg. 3 Mobile, AL 36606

Rancho Cordova: 10863 Gold Center Drive Rancho Cordova, CA 95670

Houston: 2950 S. Gessner Houston, TX 77063

Southfield: 26700 Lahser Road, Suite 100 Southfield, MI 48033

Orlando: 8301 Southpark Circle, Suite 100 Orlando, FL 32819

Henderson: 168 N Gibson Road Henderson, NV 89014

Little Rock: 4520 S. University Avenue Little Rock, AR 72204

Louisville: 10509 Timberwood Circle Louisville, KY 40223

Albuquerque: 5100 Masthead Street NE Albuquerque, NM 87109

Murray: 920 West LeVoy Drive Murray, UT 84123

Oklahoma City: 50 Penn Place Suite 305 Oklahoma City, OK 73118

Hilliard: 3781 Park Mill Run Drive Hilliard, OH 43026

Liverpool: 235 Greenfield Parkway Liverpool, NY 13088

Culver City: 6101 W. Centinela Ave. - Suite 180 Culver City, CA 90230

Arlington: 551 Ryan Plaza Drive Arlington, TX 76011

Clive: 1860 NW 118th Street, Suite 110 Clive, IA 50325

Greenfield: 6300 W. Layton Avenue Greenfield, WI 53220

Durham: 3518 Westgate Dr., Ste 150 Durham, NC 27707

Corona: 4160 Temescal Canyon Road, Suite 100 Corona, CA 92883

Austin: 6330 Hwy 290 E Austin, TX 78723

Minneapolis: 6120 Earle Brown Dr., Suite 100 Minneapolis, MN 55430

Sylmar: 12669 Encinitas Avenue Sylmar, CA 91342

Springfield: 3216 S. National Avenue Springfield, MO 65807

Nashville: 2845 Elm Hill Pike Nashville, TN 37214

Miami: 7955 NW 12th Street Miami, FL 33126

Richmond: 300 Gateway Centre Parkway Richmond, VA 23235

Orange: 4000 W. Metropolitan Drive Suite 100 Orange, CA 92868

Westminster: 8620 Wolff Court, Suite 100 Westminster, CO 80031

High Point: 4050 Piedmont Parkway, Suite 110 High Point, NC 27265

Seattle: 12720 Gateway Drive Seattle, WA 98168

Getzville: 2295 Millersport Highway, P.O. Box 327 Getzville, NY 14068

Richardson: 2101 Waterview Parkway Richardson, TX 75080

Everett: 1615 75th Street SW Everett, WA 98203

Merrillville: 8488 Georgia Street Merrillville, IN 46410

Indianapolis: 2525 N. Shadeland Ave., Ste 103 Indianapolis, IN 46219

Charleston: 2431 W. Aviation Avenue Charleston, SC 29406

Overland Park: 7600 West 119th Street Suite 100 Overland Park, KS 66213

Dearborn: 19855 W. Outer Drive, Suite L10W Dearborn, MI 48124

Baton Rouge: 14141 Airline Highway, Bldg 3 - Suite K Baton Rouge, LA 70817

West Palm Beach: 1756 N. Congress Avenue West Palm Beach, FL 33409

Kansas City: 9150 East 41st Terrace Kansas City, MO 64133

Orland Park: 11551 184th Place Orland Park, IL 60467

Saint Paul: 2042 Wooddale Drive Saint Paul, MN 55125

Akron: 3428 W. Market Street Akron, OH 44333

Arlington Heights: 3800 N. Wilke Road, Suite 100 Arlington Heights, IL 60004

Duluth: 10700 Abbotts Bridge Road Duluth, GA 30097

Kennesaw: 1000 Cobb Place Boulevard NW Kennesaw, GA 30144

Greenville: Independence Corporate Park Six Independence Point Greenville, SC 29615

Albany: 13 Airline Drive Albany, NY 12205

Lake Mary: 1400 International Pkwy South Lake Mary, FL 32746

Webster: 1001 Magnolia Ave. Webster, TX 77598

Arnold: 1930 Meyer Drury Drive Arnold, MO 63010

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Lake Elmo: 8565 Eagle Point Circle Lake Elmo, MN 55042

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Saint Cloud: 226 Park Avenue South Saint Cloud, MN 56301

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Minneapolis: 8301 93rd Avenue North Minneapolis, MN 55445

Romeoville: 1400 W. Normantown Road Romeoville, IL 60446

New Port Richey: 8661 Citizens Drive New Port Richey, FL 34654

Tampa: 4042 Park Oaks Blvd Suite 100 Tampa, FL 33610

Wausau: 1101 Westwood Drive Wausau, WI 54401

Topeka: 620 SW Governor View Topeka, KS 66606

Green Bay: 904 South Taylor St. Suite 100 Green Bay, WI 54303

Appleton: 3500 E. Destination Drive Suite 100 Appleton, WI 54915

Circle Pines: 3629 95th Avenue Northeast Circle Pines, MN 55014

Rockford: 6000 E State St 4th Floor Rockford, IL 61108

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