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Technical Support Schools

When there is a problem with a computer software, an IT network or even a monitor or phone, a call goes out to technical support. Technical support specialists offer help and advice to those who are dealing with computer problems of all kinds. Some cater to businesses and organizations, while others are available to help individuals. Since computers and networks are employed around the clock, tech support must be available at all hours of the day and night.

Technical support specializations

The type of technical support offered depends upon the problem and the person who is asking for help. Computer network support specialists are there for those who work on a network, such as in a business or organization. They are not only available when there is a problem, but work preemptively with the company to test and evaluate the network, perform maintenance on a regular basis, and help the decision-makers choose the appropriate computer systems for their needs. They are also available for troubleshooting, often at all hours.

Computer user support specialists provide help directly to the user of the computer and software. Sometimes called help-desk technicians, these tech support professionals are available to answer questions about new software, troubleshoot problems with hardware that might be hindering the software use, set up repair services, and even work on computers remotely in order to provide diagnostic help and solutions. Most of these specialists work via telephone, and can walk customers through the process of diagnosing the problem and implementing a solution.

Some technical support persons work from a central office, while other work from home on a contract basis. Some might work directly for a company that produces a particular software, network or computer system, while others work in call centers and answer general questions from a variety of users.

Technical support certifications and degrees

The education requirements for technical support personnel vary. Some jobs require applicants to have some computer knowledge, but don't require a degree. Some employers look for those who have earned at least an associate degree in a computer-related field and have relevant experience.

A bachelor's degree is typically required for those who work with large software companies. Some simply require completion of a bachelor's degree, while others specifically require a degree in computer science, computer engineering, information science or a closely related field. Those who hope to advance in the field can enhance their chances with management and business courses, as well as in-depth certifications of certain computer and software systems.

Technical support salary and career outlook

Employment of computer support specialists is expected to grow by 17 percent from 2012 to 2022, according to the Bureau of Labor Statistics (BLS.gov). Those who cater to compute users are expected to see employment grow by 20 percent during that time. The growth will stem from the increased use of computers, networks and various software, which are all becoming increasingly complex as the years go by.

Firms that provide cloud-computing technology are expected to lead the pack at hiring time. Another significant area of growth will be for those technical support jobs in computer systems design and related firms -- growth in this area will reach a whopping 49 percent between 2012 and 2022.

Other areas that should see higher rates of employment include those in the health care industry, as the use of information technology ramps up to accommodate the need for electronic medical records. Those who work in call centers might see much slower employment growth, as many of those jobs can be outsourced to overseas companies with lower wage rates.

However, there are still numerous states where the employment will go up in the coming years. According to Projections Central, technical support specialists in the following states will see robust growth:

  • Louisiana: 25.5 percent
  • Washington: 20.6 percent
  • Wyoming: 20.2 percent
  • Utah: 19.3 percent
  • Florida: 17.5 percent

Those who graduate from technical support schools have a choice in their career path. The BLS reports the following national median annual wages in 2013 for three areas of technical support:

  • Computer support specialists: $43,450
  • Computer user support specialists: $46,620
  • Computer network support specialists: $60,180

Those who want to work in technical support can choose to pursue certificates or associate degrees through technical schools, vocational schools, trade schools or community colleges. Those who choose to pursue a bachelor's degree can seek the education they need at colleges and universities across the country.

Sources:

Computer Network Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151152.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/2008/may/oes151041.htm

Computer User Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151151.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Outlook Handbook, January 8, 2014, http://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-1

Long Term Occupational Projections, Projections Central, https://www.projectionscentral.com/Projections/LongTerm

Technical Support Schools
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At University of Phoenix, we believe everyone deserves access to higher education.

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Online: Online, MN

At Fortis Institute, you may get the skills and training you need to prepare for a career. * Programs vary by location * Please contact each individual campus for accreditation information Please call on  844-252-4552 to talk to a respresentative.

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Erie: 5757 West 26th Street Erie, PA 16506

Earn Your Diploma from Home!

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With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.

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Schaumburg: 231 N. Martingale Road 6th Floor Schaumburg, IL 60173

Get hands-on training with Remington College.

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Memphis: 2710 Nonconnah Blvd. Memphis, TN 38132

Garland: 1800 Eastgate Drive Garland, TX 75041

Lafayette: 303 Rue Louis XIV Lafayette, LA 70508

Mobile: 828 Downtowner Loop West Mobile, AL 36609

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Louisville: 10172 Linn Station Rd. Ste. 300 Louisville, KY 40223

Jacksonville: 5200 Belfort Road Ste. 175 Jacksonville, FL 32256

Colton: 1090 E Washington St Colton, CA 92324

Pomona: 901 Corporate Center Dr. Pomona, CA 91768

Tinley Park: 18624 West Creek Drive Tinley Park, IL 60477

San Jose: 2160 Lundy Ave. Suite 250 San Jose, CA 95131

Fort Lauderdale: 600 Corporate Dr. Suite 200 Fort Lauderdale, FL 33334

Sandy: 9350 S. 150 E. Suite 420 Sandy, UT 84070

Elgin: Randall Point 2250 Point Blvd. Suite 250 Elgin, IL 60123

Auburn: 3600 S 344th Way 0 Auburn, WA 98001

Naperville: 2056 Westings Ave. Suite 40 Naperville, IL 60563

Stockbridge: 675 Southcrest Parkway Stockbridge, GA 30281

Portland: 9755 SW Barnes Road Peterkort Center II Portland, OR 97225

Phoenix: 2149 W. Dunlap Phoenix, AZ 85021

Bakersfield: 3000 Ming Ave. Bakersfield, CA 93304

Morrisville: 1600 Perimeter Park Drive Suite 100 Morrisville, NC 27560

Arlington: 2405 Crystal City Dr. Arlington, VA 22202

Dayton: 3610 Pentagon Blvd. Ste. 100 Dayton, OH 45431

Alpharetta: 2555 Northwinds Pkwy. Alpharetta, GA 30009

Colorado Springs: 1175 Kelly Johnson Blvd. Colorado Springs, CO 80920

Paramus: 35 Plaza Professional Center 81 Rte. 4 W. Ste. 102 Paramus, NJ 07652

Duluth: 3505 Koger Blvd. Suite 170 Duluth, GA 30096

Fort Washington: 1140 Virginia Dr. Fort Washington, PA 19034

Palmdale: One 39115 Trade Center Dr. Ste. 100 Palmdale, CA 93551

Alhambra: 1000 S. Fremont Ave. Alhambra, CA 91803

Kansas City: 11224 Holmes Rd. Kansas City, MO 64131

San Antonio: 1919 NW Loop 410 Suite 150 San Antonio, TX 78213

North Brunswick: 630 US Highway One North Brunswick, NJ 08902

Pittsburgh: 210 Sixth Ave. Ste. 200 Pittsburgh, PA 15222

Houston: 11125 Equity Drive Houston, TX 77041

Cincinnati: 8800 Governor's Hill Drive Cincinnati, OH 45249

Memphis: 6401 Poplar Ave Suite 600 Memphis, TN 38119

Sherman Oaks: 15301 Ventura Blvd B-100 Sherman Oaks, CA 91403

Hollywood: 14700 Caribbean Way Hollywood, FL 33027

Englewood: 6312 S. Fiddlers Green Cr. Suite 150E Englewood, CO 80111

Fremont: 6600 Dumbarton Circle Fremont, CA 94555

Lynnwood: Redstone Corporate Center, 19020 33rd Ave W, Ste Lynnwood, WA 98036

Addison: 1221 North Swift Road Addison, IL 60101

Saint Louis: 11830 Westline Industrial Dr. Suite 550 Saint Louis, MO 63146

Gurnee: 1075 Tri-State Pkwy. Ste. 800 Gurnee, IL 60031

Cherry Hill: 921 Haddonfield Road Ste. D Cherry Hill, NJ 08002

Downers Grove: Highland Landmark V 3005 Highland Pkwy. Ste. 100 Downers Grove, IL 60515

Glendale: 6751 N. Sunset Blvd. Ste. 104 Glendale, AZ 85305

Atlanta: 100 Galleria Parkway SE Suite 100 Atlanta, GA 30339

Long Beach: 3880 Kilroy Airport Way Long Beach, CA 90806

Oakland: 505 14th St. Oakland, CA 94612

Merrillville: 1000 East 80th Place Ste. 222 Mall Merrillville, IN 46410

Charlotte: 2015 Ayrsley Town Blvd. Suite 109 Charlotte, NC 28273

Decatur: One West Court Square Ste 100 Decatur, GA 30030

Henderson: 2490 Paseo Verde Parkway Suite 150 Henderson, NV 89074

Nashville: 3343 Perimeter Hill Drive Suite 200 Nashville, TN 37211

Columbus: 1350 Alum Creek Drive Columbus, OH 43209

Austin: 11044 Research Blvd Suite B100 Austin, TX 78759

Rego Park: 99-21 Queens Blvd. Rego Park, NY 11374

Minneapolis: 7700 France Ave. S. Ste. 575 Minneapolis, MN 55435

Milwaukee: 411 E. Wisconsin Ave. Ste 300 Milwaukee, WI 53202

Chesapeake: 1317 Executive Blvd. Suite 100 Chesapeake, VA 23320

San Diego: 2655 Camino Del Rio North Suite 201 San Diego, CA 92108

Oklahoma City: 4013 Northwest Expressway Suite 100 Oklahoma City, OK 73116

Philadelphia: 1800 JFK Blvd Suite 104 Philadelphia, PA 19103

Anaheim: 1900 S. State College Blvd. Suite 150 Anaheim, CA 92806

Fort Worth: City Center Tower II, 301 Commerce Street Suite 2000 Fort Worth, TX 76102

Indianapolis: 9100 Keystone Crossing Suite 300 Indianapolis, IN 46240

Independence: 6000 Lombardo Center Suite 200 Independence, OH 44131

Tampa: 3030 North Rocky Point Drive West Suite 100 Tampa, FL 33607

Irving: 4800 Regent Blvd. Irving, TX 75063

Oxnard: 300 E. Esplanade Dr., Suite 100, Oxnard, CA 93036

Mesa: 1201 South Alma School Road Suite 5450 Mesa, AZ 85210

Denver: 1870 W. 122nd Ave. Denver, CO 80234

Orlando: 4000 Millenia Blvd. Orlando, FL 32839

King of Prussia: 150 Allendale Road Suite 3250 King of Prussia, PA 19406

Manassas: 10432 Balls Ford Road Suite 150 Manassas, VA 20109

Fresno: 7575 North Fresno St. Suite 575 Fresno, CA 93720

Southfield: 26999 Central Park Blvd. Suite 125 Southfield, MI 48076

A degree from CTU connects you to what matters most: powerful professional network, real-world professional faculty and innovative technology. Once you earn your degree you hit the ground running.

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San Bernardino: 670 East Carnegie Drive San Bernardino, CA 92408

Rancho Cordova: 10863 Gold Center Drive Rancho Cordova, CA 95670

Overland Park: 7600 West 119th Street Suite 100 Overland Park, KS 66213

Salem: 2159 Apperson Drive Salem, VA 24153

Newburgh: 10999 Stahl Road Newburgh, IN 47630

Greenville: Independence Corporate Park Six Independence Point Greenville, SC 29615

Culver City: 6101 W. Centinela Ave. - Suite 180 Culver City, CA 90230

Springfield: 7300 Boston Blvd Springfield, VA 22153

Indianapolis: 2525 N. Shadeland Ave., Ste 103 Indianapolis, IN 46219

Merrillville: 8488 Georgia Street Merrillville, IN 46410

Akron: 3428 W. Market Street Akron, OH 44333

South Bend: 17390 Dugdale Drive, Suite 100 South Bend, IN 46635

Phoenix: 4837 East McDowell Road Phoenix, AZ 85008

High Point: 4050 Piedmont Parkway, Suite 110 High Point, NC 27265

Charlotte: 4135 Southstream Blvd. Suite 200 Charlotte, NC 28217

San Dimas: 650 W. Cienega Avenue San Dimas, CA 91773

Canton: 1905 S Haggerty Rd Canton, MI 48188

Earth City: 3640 Corporate Trail Drive Earth City, MO 63045

Douglasville: 5905 Stewart Parkway Douglasville, GA 30135

Lexington: 2473 Fortune Dr. Suite 180 Lexington, KY 40509

Oklahoma City: 50 Penn Place Suite 305 Oklahoma City, OK 73118

Little Rock: 4520 S. University Avenue Little Rock, AR 72204

Boise: 12302 West Explorer Drive Boise, ID 83713

Aurora: 12500 E. Iliff Avenue Aurora, CO 80014

Cordova: 7260 Goodlett Farms Parkway Cordova, TN 38016

Orlando: 8301 Southpark Circle, Suite 100 Orlando, FL 32819

Norfolk: 863 Glenrock Road Norfolk, VA 23502

Kansas City: 9150 East 41st Terrace Kansas City, MO 64133

Arlington Heights: 3800 N. Wilke Road, Suite 100 Arlington Heights, IL 60004

Westminster: 8620 Wolff Court, Suite 100 Westminster, CO 80031

Las Vegas: 2445 Fire Mesa Street - Suite 200 Las Vegas, NV 89128

Waco: 3700 S. Jack Kultgen Expy., Suite 100 Waco, TX 76706

Wichita: One Brittany Place, Suite 100 - 2024 N. Woodlawn Wichita, KS 67208

Atlanta: Two Crown Center 1745 Phoenix Blvd., Suite 100 Atlanta, GA 30349

Fort Wayne: 2810 Dupont Commerce Court Fort Wayne, IN 46825

Miami: 7955 NW 12th Street Miami, FL 33126

Saint Petersburg: 877 Executive Center Drive W,Suite 100 Saint Petersburg, FL 33702

Johnson City: 4721 Lake Park Drive, Suite 100 Johnson City, TN 37615

Saint Rose: 140 James Drive East Saint Rose, LA 70087

Madison: 9238 Madison Blvd., Suite 500 Madison, AL 35758

Lathrop: 16916 South Harlan Road Lathrop, CA 95330

Clovis: 362 N. Clovis Avenue Clovis, CA 93612

Liverpool: 235 Greenfield Parkway Liverpool, NY 13088

Louisville: 10509 Timberwood Circle Louisville, KY 40223

DeSoto: 921 West Belt Line Road, Suite 181 DeSoto, TX 75115

Carmel: 1289 City Center Drive, Suite 100 Carmel, IN 46032

Sylmar: 12669 Encinitas Avenue Sylmar, CA 91342

Saint Paul: 2042 Wooddale Drive Saint Paul, MN 55125

Charleston: 2431 W. Aviation Avenue Charleston, SC 29406

Myrtle Beach: 9654 N. Kings Highway, Ste 101 Myrtle Beach, SC 29572

Columbus: 4717 Hilton Corporate Drive Columbus, OH 43232

Knoxville: 10208 Technology Drive Knoxville, TN 37932

Cary: 5520 Dillard Drive, Suite 100 Cary, NC 27518

Youngstown: 1030 North Meridian Road Youngstown, OH 44509

Oakland: 7901 Oakport Street, Ste. 3000 Oakland, CA 94621

West Palm Beach: 1756 N. Congress Avenue West Palm Beach, FL 33409

Seattle: 12720 Gateway Drive Seattle, WA 98168

Southfield: 26700 Lahser Road, Suite 100 Southfield, MI 48033

Orange: 4000 W. Metropolitan Drive Suite 100 Orange, CA 92868

Mobile: Office Mall South - 3100 Cottage Hill Rd., Bldg. 3 Mobile, AL 36606

Arlington: 551 Ryan Plaza Drive Arlington, TX 76011

Hanover: 7030 Dorsey Road, Suite 100 Hanover, MD 21076

Arnold: 1930 Meyer Drury Drive Arnold, MO 63010

Spokane: North 1050 Argonne Road Spokane, WA 99212

Everett: 1615 75th Street SW Everett, WA 98203

Austin: 6330 Hwy 290 E Austin, TX 78723

Concord: 1140 Galaxy Way, Suite 400 Concord, CA 94520

Albuquerque: 5100 Masthead Street NE Albuquerque, NM 87109

Webster: 1001 Magnolia Ave. Webster, TX 77598

Kennesaw: 1000 Cobb Place Boulevard NW Kennesaw, GA 30144

Maumee: 1656 Henthorne Blvd. Suite B Maumee, OH 43537

San Antonio: 5700 Northwest Parkway San Antonio, TX 78249

Torrance: 20050 South Vermont Avenue Torrance, CA 90502

Tampa: 4809 Memorial Highway Tampa, FL 33634

Eden Prairie: 8911 Columbine Road Eden Prairie, MN 55347

Oak Brook: 800 Jorie Blvd., Suite 100 Oak Brook, IL 60523

Houston: 2950 S. Gessner Houston, TX 77063

Albany: 13 Airline Drive Albany, NY 12205

Bessemer: 6270 Park South Drive Bessemer, AL 35022

Strongsville: 14955 Sprague Road Strongsville, OH 44136

Murray: 920 West LeVoy Drive Murray, UT 84123

Clive: 1860 NW 118th Street, Suite 110 Clive, IA 50325

Hilliard: 3781 Park Mill Run Drive Hilliard, OH 43026

Fort Lauderdale: 3401 South University Drive Fort Lauderdale, FL 33328

Dayton: 3325 Stop 8 Road Dayton, OH 45414

Warrensville Heights: 4700 Richmond Rd Warrensville Heights, OH 44128

Jacksonville: 7011 A.C. Skinner Parkway, Suite 140 Jacksonville, FL 32256

Duluth: 10700 Abbotts Bridge Road Duluth, GA 30097

Huntington: 5183 US Route 60, Building 1, Suite 40 Huntington, WV 25705

Fort Myers: 13500 Powers Court, Suite 100 Fort Myers, FL 33912

Chantilly: 14420 Albemarle Point Place Chantilly, VA 20151

Tallahassee: 2639 N. Monroe Street, Bldg. A, Suite 100 Tallahassee, FL 32303

Swartz Creek: 6359 Miller Road Swartz Creek, MI 48473

Greenfield: 6300 W. Layton Avenue Greenfield, WI 53220

Minneapolis: 6120 Earle Brown Dr., Suite 100 Minneapolis, MN 55430

Corona: 4160 Temescal Canyon Road, Suite 100 Corona, CA 92883

Richmond: 300 Gateway Centre Parkway Richmond, VA 23235

Troy: 1522 E. Big Beaver Road Troy, MI 48083

Getzville: 2295 Millersport Highway, P.O. Box 327 Getzville, NY 14068

Nashville: 2845 Elm Hill Pike Nashville, TN 37214

Henderson: 168 N Gibson Road Henderson, NV 89014

National City: 401 Mile of Cars Way, Suite 100 National City, CA 91950

Richardson: 2101 Waterview Parkway Richardson, TX 75080

Durham: 3518 Westgate Dr., Ste 150 Durham, NC 27707

Owings Mills: 11301 Red Run Boulevard Owings Mills, MD 21117

Oxnard: 2051 Solar Drive Oxnard, CA 93036

Tulsa: 4943 South 78th East Avenue Tulsa, OK 74145

Orland Park: 11551 184th Place Orland Park, IL 60467

Chattanooga: 5600 Brainerd Road, Suite G-1 Chattanooga, TN 37411

Baton Rouge: 14141 Airline Highway, Bldg 3 - Suite K Baton Rouge, LA 70817

Dearborn: 19855 W. Outer Drive, Suite L10W Dearborn, MI 48124

Vista: 495 La Tortuga Drive - Suite 100 Vista, CA 92081

Portland: 9500 NE Cascades Parkway Portland, OR 97220

Omaha: 9814 M Street Omaha, NE 68127

Tucson: 1455 West River Road Tucson, AZ 85704

Lake Mary: 1400 International Pkwy South Lake Mary, FL 32746

Kaplan University is focused on recognizing the achievements of military and veteran students and offers the flexibility of an online education.

Programs : AAS in Information Technology - Network Administration, and more..

Campus Locations :

Fort Lauderdale: 6301 Kaplan University Avenue Fort Lauderdale, FL 33309

Westwood College is dedicated to preparing students with the knowledge, skills and training needed for meaningful employment. Through education, we create opportunities, change lives and impact futures.

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Campus Locations :

Arlington: 4420 North Fairfax Drive Arlington, VA 22203

Annandale: 7619 Little River Turnpike, Suite 50 Annandale, VA 22003

Atlanta: 1100 Spring Street, Suite 102 Atlanta, GA 30309

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