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Technical Support Schools

When there is a problem with a computer software, an IT network or even a monitor or phone, a call goes out to technical support. Technical support specialists offer help and advice to those who are dealing with computer problems of all kinds. Some cater to businesses and organizations, while others are available to help individuals. Since computers and networks are employed around the clock, tech support must be available at all hours of the day and night.

Technical support specializations

The type of technical support offered depends upon the problem and the person who is asking for help. Computer network support specialists are there for those who work on a network, such as in a business or organization. They are not only available when there is a problem, but work preemptively with the company to test and evaluate the network, perform maintenance on a regular basis, and help the decision-makers choose the appropriate computer systems for their needs. They are also available for troubleshooting, often at all hours.

Computer user support specialists provide help directly to the user of the computer and software. Sometimes called help-desk technicians, these tech support professionals are available to answer questions about new software, troubleshoot problems with hardware that might be hindering the software use, set up repair services, and even work on computers remotely in order to provide diagnostic help and solutions. Most of these specialists work via telephone, and can walk customers through the process of diagnosing the problem and implementing a solution.

Some technical support persons work from a central office, while other work from home on a contract basis. Some might work directly for a company that produces a particular software, network or computer system, while others work in call centers and answer general questions from a variety of users.

Technical support certifications and degrees

The education requirements for technical support personnel vary. Some jobs require applicants to have some computer knowledge, but don't require a degree. Some employers look for those who have earned at least an associate degree in a computer-related field and have relevant experience.

A bachelor's degree is typically required for those who work with large software companies. Some simply require completion of a bachelor's degree, while others specifically require a degree in computer science, computer engineering, information science or a closely related field. Those who hope to advance in the field can enhance their chances with management and business courses, as well as in-depth certifications of certain computer and software systems.

Technical support salary and career outlook

Employment of computer support specialists is expected to grow by 17 percent from 2012 to 2022, according to the Bureau of Labor Statistics (BLS.gov). Those who cater to compute users are expected to see employment grow by 20 percent during that time. The growth will stem from the increased use of computers, networks and various software, which are all becoming increasingly complex as the years go by.

Firms that provide cloud-computing technology are expected to lead the pack at hiring time. Another significant area of growth will be for those technical support jobs in computer systems design and related firms -- growth in this area will reach a whopping 49 percent between 2012 and 2022.

Other areas that should see higher rates of employment include those in the health care industry, as the use of information technology ramps up to accommodate the need for electronic medical records. Those who work in call centers might see much slower employment growth, as many of those jobs can be outsourced to overseas companies with lower wage rates.

However, there are still numerous states where the employment will go up in the coming years. According to Projections Central, technical support specialists in the following states will see robust growth:

  • Louisiana: 25.5 percent
  • Washington: 20.6 percent
  • Wyoming: 20.2 percent
  • Utah: 19.3 percent
  • Florida: 17.5 percent

Those who graduate from technical support schools have a choice in their career path. The BLS reports the following national median annual wages in 2013 for three areas of technical support:

  • Computer support specialists: $43,450
  • Computer user support specialists: $46,620
  • Computer network support specialists: $60,180

Those who want to work in technical support can choose to pursue certificates or associate degrees through technical schools, vocational schools, trade schools or community colleges. Those who choose to pursue a bachelor's degree can seek the education they need at colleges and universities across the country.

Sources:

Computer Network Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151152.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/2008/may/oes151041.htm

Computer User Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151151.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Outlook Handbook, January 8, 2014, http://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-1

Long Term Occupational Projections, Projections Central, https://www.projectionscentral.com/Projections/LongTerm

Technical Support Schools
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At University of Phoenix, we believe everyone deserves access to higher education.

Programs : A.A. in Information Technology/Information Technology Support, and more..

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Online: Online, AA

At Fortis Institute, you may get the skills and training you need to prepare for a career. * Programs vary by location * Please contact each individual campus for accreditation information

Programs : Computer Career - Personal Computer Specialist, and more..

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Erie: 5757 West 26th Street Erie, PA 16506

Earn Your Diploma from Home!

Programs : PC Repair, and more..

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: , PA 94404

Advance your career with training from MyComputerCareer.com.

Programs : PC Technician, and more..

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Indianapolis: 8909 Purdue Road Suite 100 Indianapolis, IN 46268

Columbus: 2400 Corporate Exchange Drive Suite 300 Columbus, OH 43231

Get the education you need to help prepare for the job you want. Briarcliffe College makes it easy by offering specialized associate and bachelor's degree programs in the fields of Business, Design and Technology.

Programs : Computer Service Technician, and more..

Campus Locations :

Patchogue: 225 West Main Street Patchogue, NY 11772

Get hands-on training with Remington College.

Programs : AS in Computer and Network Administration, and more..

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Mobile: 828 Downtowner Loop West Mobile, AL 36609

Lafayette: 303 Rue Louis XIV Lafayette, LA 70508

Memphis: 2710 Nonconnah Blvd. Memphis, TN 38132

Garland: 1800 Eastgate Drive Garland, TX 75041

New England Institute of Technology is a private, non-profit, co-educational technical college offering over 30 Associate in Science, Bachelor of Science and Master of Science degree programs.

Programs : Bachelor of Science in Network Engineering and Computer Servicing, and more..

Campus Locations :

East Greenwich: One New England Tech Boulevard East Greenwich, RI 02818

Michigan Technology Services is committed to providing outstanding computer training to individuals, groups and businesses in the metropolitan Detroit, Michigan area. Michigan Technology Services only accepts requests from prospective students from these area codes: 313, 248, 586, 810, 517, 734.

Programs : Computer Repair, and more..

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Farmington Hills: 32985 Hamilton Ct. Farmington Hills, MI 48334

We're with you, from start to finish.

Programs : Bachelor's - Network and Communications Management, Associate - Network Systems Administration, Bachelor's - Network & Communications Management, and more..

Campus Locations :

Chicago: Chicago, IL

Long Beach: 3880 Kilroy Airport Way Long Beach, CA 90806

San Diego: 2655 Camino Del Rio North Suite 201 San Diego, CA 92108

Mesa: 1201 South Alma School Road Suite 5450 Mesa, AZ 85210

Memphis: 6401 Poplar Ave Suite 600 Memphis, TN 38119

Lynnwood: Lynnwood Center Redstone Corporate Center I 19020 Lynnwood, WA 98036

Arlington: 2450 Crystal Dr. Arlington, VA 22202

San Jose: 2160 Lundy Ave. Suite 250 San Jose, CA 95131

Auburn: 3600 South 344th Way Auburn, WA 98001

Oxnard: 300 E. Esplanade Dr., Suite 100, Oxnard, CA 93036

Minneapolis: 7700 France Ave. S. Ste. 575 Minneapolis, MN 55435

Gurnee: 1075 Tri-State Pkwy. Ste. 800 Gurnee, IL 60031

Rego Park: 99-21 Queens Blvd. Rego Park, NY 11374

Alpharetta: 2555 Northwinds Pkwy. Alpharetta, GA 30009

Tampa: 6700 Lakeview Center Drive Suite 150 Tampa, FL 33619

Tinley Park: 18624 West Creek Drive Tinley Park, IL 60477

Atlanta: 100 Galleria Parkway SE Suite 100 Atlanta, GA 30339

Fort Worth: 301 Commerce Street Suite 2000 Fort Worth, TX 76102

Philadelphia: 1800 JFK Blvd Suite 104 Philadelphia, PA 19103

Fort Lauderdale: 600 Corporate Dr. Suite 200 Fort Lauderdale, FL 33334

Columbus: 1350 Alum Creek Drive Columbus, OH 43209

Cincinnati: 8800 Governor's Hill Drive Cincinnati, OH 45249

Jacksonville: 5200 Belfort Road Ste. 175 Jacksonville, FL 32256

Sandy: 9350 S. 150 E. Suite 420 Sandy, UT 84070

Southfield: 26999 Central Park Blvd., Suite 125 Southfield, MI 48076

North Brunswick: 630 US Highway One North Brunswick, NJ 08902

Indianapolis: 9100 Keystone Crossing Suite 300 Indianapolis, IN 46240

Fresno: 7575 North Fresno St. Suite 575 Fresno, CA 93720

Decatur: One West Court Square Ste 100 Decatur, GA 30030

Alhambra: 1000 S. Fremont Ave. Alhambra, CA 91803

Austin: 11044 Research Blvd Suite B100 Austin, TX 78759

Houston: 2000 West Loop South Suite 150 Houston, TX 77027

Saint Louis: 11830 Westline Industrial Dr. Suite 550 Saint Louis, MO 63146

Louisville: 10172 Linn Station Rd. Ste. 300 Louisville, KY 40223

Downers Grove: Highland Landmark V 3005 Highland Pkwy. Ste. 100 Downers Grove, IL 60515

Hollywood: 14700 Caribbean Way Hollywood, FL 33027

Palmdale: Palmdale Corporate Center Building One 39115 Trade Ste. 100 Palmdale, CA 93551

Chesapeake: 1317 Executive Blvd. Suite 100 Chesapeake, VA 23320

Milwaukee: 411 E. Wisconsin Ave. Ste. 300 Milwaukee, WI 53202

Portland: Peterkort Center II 9754 SW Barnes Road Ste.150 Portland, OR 97225

Addison: 1221 N. Swift Rd. Addison, IL 60101

Manassas: 10432 Balls Ford Road Suite 150 Manassas, VA 20109

Morrisville: 1600 Perimeter Park Drive Suite 100 Morrisville, NC 27560

Sherman Oaks: 15301 Ventura Blvd B-100 Building D-100 Sherman Oaks, CA 91403

Oklahoma City: 4013 NW Expressway St Oklahoma City, OK 73116

Colton: 1090 E Washington St Colton, CA 92324

Duluth: 3505 Koger Blvd. Suite 170 Duluth, GA 30096

Merrillville: Twin Towers 1000 East 80th Place Ste. 222 Mall Merrillville, IN 46410

New York: 180 Madison Ave. Suite 900 New York, NY 10016

Paramus: 35 Plaza Professional Center 81 Rte. 4 W. Ste. 102 Paramus, NJ 07652

Charlotte: Charleston Row 2015 Ayrsley Town Blvd. Ste. 109 Charlotte, NC 28273

Anaheim: 1900 S. State College Blvd. Suite 150 Anaheim, CA 92806

Pittsburgh: 210 Sixth Ave. Ste. 200 Pittsburgh, PA 15222

Pomona: 901 Corporate Center Drive Pomona, CA 91768

Nashville: 3343 Perimeter Hill Drive Suite 200 Nashville, TN 37211

Kansas City: 10401 Holmes Road Suite 310 Kansas City, MO 64131

Independence: 6000 Lombardo Center Suite 200 Independence, OH 44131

Phoenix: 2149 West Dunlap Avenue Phoenix, AZ 85021

Fremont: 6600 Dumbarton Circle Fremont, CA 94555

Colorado Springs: 1175 Kelly Johnson Blvd. Colorado Springs, CO 80920

Henderson: 2490 Paseo Verde Parkway Suite 150 Henderson, NV 89074

Elgin: Randall Point 2250 Point Blvd. Suite 250 Elgin, IL 60123

Orlando: 4000 Millenia Blvd. Orlando, FL 32839

King of Prussia: 150 Allendale Road Suite 3250 King of Prussia, PA 19406

Cherry Hill: 921 Haddonfield Road Ste. D Cherry Hill, NJ 08002

Dayton: 3610 Pentagon Blvd. Ste. 100 Dayton, OH 45431

Fort Washington: 1140 Virginia Dr. Fort Washington, PA 19034

Englewood: 6312 S. Fiddlers Green Cr. Suite 150E Englewood, CO 80111

Stockbridge: 675 Southcrest Parkway Stockbridge, GA 30281

Oakland: 505 14th St. Oakland, CA 94612

Broomfield: 1870 W 122nd Ave Broomfield, CO 80023

San Antonio: 1919 NW Loop 410 Suite 150 San Antonio, TX 78213

Glendale: 6751 N. Sunset Blvd. Ste. 104 Glendale, AZ 85305

Denver: 1870 W. 122nd Ave. Denver, CO 80234

Naperville: 2056 Westings Ave. Suite 40 Naperville, IL 60563

Bakersfield: 3000 Ming Ave. Bakersfield, CA 93304

Irving: 4800 Regent Blvd. Irving, TX 75063

Hunter Business School offers a wide variety of courses to earn your degree or diploma in computer training, medical engineering, and business related courses. Hunter offers you all the amenities of a large school, but in a small environment close to home for the Long Island resident.

Programs : Computer Repair With Networking, and more..

Campus Locations :

Medford: 3247 Route 112 Bldg # 3 Medford, NY 11763

Levittown: 3601 Hempstead Turnpike Levittown, NY 11756

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