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Technical Support Schools

When there is a problem with a computer software, an IT network or even a monitor or phone, a call goes out to technical support. Technical support specialists offer help and advice to those who are dealing with computer problems of all kinds. Some cater to businesses and organizations, while others are available to help individuals. Since computers and networks are employed around the clock, tech support must be available at all hours of the day and night.

Technical support specializations

The type of technical support offered depends upon the problem and the person who is asking for help. Computer network support specialists are there for those who work on a network, such as in a business or organization. They are not only available when there is a problem, but work preemptively with the company to test and evaluate the network, perform maintenance on a regular basis, and help the decision-makers choose the appropriate computer systems for their needs. They are also available for troubleshooting, often at all hours.

Computer user support specialists provide help directly to the user of the computer and software. Sometimes called help-desk technicians, these tech support professionals are available to answer questions about new software, troubleshoot problems with hardware that might be hindering the software use, set up repair services, and even work on computers remotely in order to provide diagnostic help and solutions. Most of these specialists work via telephone, and can walk customers through the process of diagnosing the problem and implementing a solution.

Some technical support persons work from a central office, while other work from home on a contract basis. Some might work directly for a company that produces a particular software, network or computer system, while others work in call centers and answer general questions from a variety of users.

Technical support certifications and degrees

The education requirements for technical support personnel vary. Some jobs require applicants to have some computer knowledge, but don't require a degree. Some employers look for those who have earned at least an associate degree in a computer-related field and have relevant experience.

A bachelor's degree is typically required for those who work with large software companies. Some simply require completion of a bachelor's degree, while others specifically require a degree in computer science, computer engineering, information science or a closely related field. Those who hope to advance in the field can enhance their chances with management and business courses, as well as in-depth certifications of certain computer and software systems.

Technical support salary and career outlook

Employment of computer support specialists is expected to grow by 17 percent from 2012 to 2022, according to the Bureau of Labor Statistics (BLS.gov). Those who cater to compute users are expected to see employment grow by 20 percent during that time. The growth will stem from the increased use of computers, networks and various software, which are all becoming increasingly complex as the years go by.

Firms that provide cloud-computing technology are expected to lead the pack at hiring time. Another significant area of growth will be for those technical support jobs in computer systems design and related firms -- growth in this area will reach a whopping 49 percent between 2012 and 2022.

Other areas that should see higher rates of employment include those in the health care industry, as the use of information technology ramps up to accommodate the need for electronic medical records. Those who work in call centers might see much slower employment growth, as many of those jobs can be outsourced to overseas companies with lower wage rates.

However, there are still numerous states where the employment will go up in the coming years. According to Projections Central, technical support specialists in the following states will see robust growth:

  • Louisiana: 25.5 percent
  • Washington: 20.6 percent
  • Wyoming: 20.2 percent
  • Utah: 19.3 percent
  • Florida: 17.5 percent

Those who graduate from technical support schools have a choice in their career path. The BLS reports the following national median annual wages in 2013 for three areas of technical support:

  • Computer support specialists: $43,450
  • Computer user support specialists: $46,620
  • Computer network support specialists: $60,180

Those who want to work in technical support can choose to pursue certificates or associate degrees through technical schools, vocational schools, trade schools or community colleges. Those who choose to pursue a bachelor's degree can seek the education they need at colleges and universities across the country.

Sources:

Computer Network Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151152.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/2008/may/oes151041.htm

Computer User Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151151.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Outlook Handbook, January 8, 2014, http://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-1

Long Term Occupational Projections, Projections Central, https://www.projectionscentral.com/Projections/LongTerm

Technical Support Schools
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At University of Phoenix, we believe everyone deserves access to higher education.

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Online: Online, MO

At Fortis Institute, you may get the skills and training you need to prepare for a career. * Programs vary by location * Please contact each individual campus for accreditation information

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Erie: 5757 West 26th Street Erie, PA 16506

Advance your career with training from MyComputerCareer.com.

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Columbus: 2400 Corporate Exchange Drive Suite 300 Columbus, OH 43231

Indianapolis: 8909 Purdue Road Suite 100 Indianapolis, IN 46268

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Michigan Technology Services is committed to providing outstanding computer training to individuals, groups and businesses in the metropolitan Detroit, Michigan area. Michigan Technology Services only accepts requests from prospective students from these area codes: 313, 248, 586, 810, 517, 734.

Programs : Computer Repair, and more..

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Farmington Hills: 32985 Hamilton Ct. Farmington Hills, MI 48334

New England Institute of Technology is a private, non-profit, co-educational technical college offering over 30 Associate in Science, Bachelor of Science and Master of Science degree programs.

Programs : Bachelor of Science in Network Engineering and Computer Servicing, and more..

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East Greenwich: One New England Tech Boulevard East Greenwich, RI 02818

  Vatterott College is dedicated to providing students opportunities to gain the hands-on skills necessary to achieve their educational goals.

Programs : Computer Systems & Network Technology, and more..

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Saint Joseph: 3131 Frederick Ave. Saint Joseph, MO 64506

Saint Louis: 8580 Evans Ave Saint Louis, MO 63134

Des Moines: 7000 Fleur Drive Des Moines, IA 50321

Joplin: 809 Illinois Avenue Joplin, MO 64801

Kansas City: 8955 E. 38th Terrace Kansas City, MO 64129

Saint Charles: 3550 West Clay Street Saint Charles, MO 63301

New Horizons Computer Learning Centers has grown to become the largest independent IT training company worldwide. We offer more courses, at more times and in more locations than any other company in the computer training industry.

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Omaha: 2521 N. 120th st. Suite 400 Omaha, NE 68164

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Chicago: Chicago, IL

Alhambra: 1000 S. Fremont Ave. Alhambra, CA 91803

Minneapolis: 7700 France Ave. S. Ste. 575 Minneapolis, MN 55435

Merrillville: 1000 East 80th Place Ste. 222 Mall Merrillville, IN 46410

Phoenix: 2149 West Dunlap Avenue Phoenix, AZ 85021

Columbus: 1350 Alum Creek Drive Columbus, OH 43209

San Jose: 2160 Lundy Ave. Suite 250 San Jose, CA 95131

Independence: 4141 Rockside Road, Suite 110 Independence, OH 44131

Paramus: 35 Plaza Professional Center 81 Rte. 4 W. Ste. 102 Paramus, NJ 07652

Kansas City: 11224 Holmes Rd. Kansas City, MO 64131

Sandy: 9350 S. 150 E. Suite 420 Sandy, UT 84070

Atlanta: 100 Galleria Parkway SE Suite 100 Atlanta, GA 30339

Portland: Peterkort Center II 9754 SW Barnes Road Ste.150 Portland, OR 97225

Pomona: 901 Corporate Center Drive Pomona, CA 91768

Tampa: 6700 Lakeview Center Drive Suite 150 Tampa, FL 33619

Addison: 1221 N. Swift Rd. Addison, IL 60101

Southfield: 26999 Central Park Blvd., Suite 125 Southfield, MI 48076

Pittsburgh: 210 Sixth Ave. Ste. 200 Pittsburgh, PA 15222

Sherman Oaks: 15301 Ventura Blvd B-100 Building D-100 Sherman Oaks, CA 91403

Tinley Park: 18624 West Creek Drive Tinley Park, IL 60477

Charlotte: Charleston Row 2015 Ayrsley Town Blvd. Ste. 109 Charlotte, NC 28273

Denver: 1870 W. 122nd Ave. Denver, CO 80234

Colorado Springs: 1175 Kelly Johnson Blvd. Colorado Springs, CO 80920

Lynnwood: Redstone Corporate Center, 19020 33rd Ave W, Ste Lynnwood, WA 98036

Stockbridge: 675 Southcrest Parkway Stockbridge, GA 30281

Rego Park: 99-21 Queens Blvd. Rego Park, NY 11374

Auburn: 3600 South 344th Way Auburn, WA 98001

San Diego: 2655 Camino Del Rio North Suite 201 San Diego, CA 92108

Bakersfield: 3000 Ming Ave. Bakersfield, CA 93304

Cincinnati: 8800 Governor's Hill Drive Cincinnati, OH 45249

Austin: 11044 Research Blvd Suite B100 Austin, TX 78759

Houston: 11125 Equity Drive Houston, TX 77041

Palmdale: Palmdale Corporate Center Building One 39115 Trade Ste. 100 Palmdale, CA 93551

Hollywood: 2300 Southwest 145th Ave. Hollywood, FL 33027

Orlando: 4000 Millenia Blvd. Orlando, FL 32839

Mesa: 1201 South Alma School Road Suite 5450 Mesa, AZ 85210

Memphis: 6401 Poplar Ave Suite 600 Memphis, TN 38119

Louisville: 10172 Linn Station Rd. Suite 300 Louisville, KY 40223

Englewood: 6312 S Fiddlers Green Circle, Suite 150E Englewood, CO 80111

Irving: 4800 Regent Blvd. Irving, TX 75063

Fort Worth: 301 Commerce Street Suite 2000 Fort Worth, TX 76102

Oxnard: 300 E. Esplanade Dr., Suite 100, Oxnard, CA 93036

Chesapeake: 1317 Executive Blvd. Suite 100 Chesapeake, VA 23320

Anaheim: 1900 S. State College Blvd. Suite 150 Anaheim, CA 92806

Cherry Hill: 921 Haddonfield Road Ste. D Cherry Hill, NJ 08002

Fort Lauderdale: 600 Corporate Dr. Suite 200 Fort Lauderdale, FL 33334

Saint Louis: 1801 Park 270 Drive Suite 260 Saint Louis, MO 63146

New York: 180 Madison Ave. Suite 900 New York, NY 10016

Fremont: 6600 Dumbarton Circle Fremont, CA 94555

San Antonio: 1919 NW Loop 410 Suite 150 San Antonio, TX 78213

Oakland: 505 14th St. Oakland, CA 94612

Dayton: 3610 Pentagon Blvd. Ste. 100 Dayton, OH 45431

King of Prussia: 150 Allendale Road Suite 3250 King of Prussia, PA 19406

North Brunswick: 630 US Highway One North Brunswick, NJ 08902

Elgin: Randall Point 2250 Point Blvd. Suite 250 Elgin, IL 60123

Decatur: One West Court Square Ste. 100 Decatur, GA 30030

Glendale: 6751 N. Sunset Blvd. Ste. 104 Glendale, AZ 85305

Long Beach: 3880 Kilroy Airport Way Long Beach, CA 90806

Milwaukee: 411 E. Wisconsin Ave. Ste 300 Milwaukee, WI 53202

Nashville: 3343 Perimeter Hill Dr. Suite 200 Nashville, TN 37211

Arlington: 2450 Crystal Dr. Arlington, VA 22202

Oklahoma City: 4013 Northwest Expressway Suite 100 Oklahoma City, OK 73116

Fresno: 7575 North Fresno St. Suite 575 Fresno, CA 93720

Philadelphia: 1800 JFK Blvd Suite 104 Philadelphia, PA 19103

Morrisville: 1600 Perimeter Park Drive Suite 100 Morrisville, NC 27560

Henderson: 2490 Paseo Verde Parkway Suite 150 Henderson, NV 89074

Naperville: 2056 Westings Ave Suite 40 Naperville, IL 60563

Downers Grove: Highland Landmark V 3005 Highland Pkwy. Ste. 100 Downers Grove, IL 60515

Alpharetta: 2555 Northwinds Pkwy. Alpharetta, GA 30009

Colton: 1090 E Washington St Colton, CA 92324

Broomfield: 1870 W 122nd Ave Broomfield, CO 80023

Gurnee: 1225 TriState Parkway Gurnee, IL 60031

Fort Washington: 1140 Virginia Dr. Fort Washington, PA 19034

Jacksonville: 5200 Belfort Road Ste. 175 Jacksonville, FL 32256

Duluth: 3505 Koger Blvd. Suite 170 Duluth, GA 30096

Manassas: 10432 Balls Ford Road Suite 150 Manassas, VA 20109

Indianapolis: 9100 Keystone Crossing Suite 300 Indianapolis, IN 46240

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Programs : AS in Computer and Network Administration, and more..

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Mobile: 828 Downtowner Loop West Mobile, AL 36609

Garland: 1800 Eastgate Drive Garland, TX 75041

Memphis: 2710 Nonconnah Blvd. Memphis, TN 38132

Lafayette: 303 Rue Louis XIV Lafayette, LA 70508

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