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Technical Support Schools

When there is a problem with a computer software, an IT network or even a monitor or phone, a call goes out to technical support. Technical support specialists offer help and advice to those who are dealing with computer problems of all kinds. Some cater to businesses and organizations, while others are available to help individuals. Since computers and networks are employed around the clock, tech support must be available at all hours of the day and night.

Technical Support Repair

Technical support specializations

The type of technical support offered depends upon the problem and the person who is asking for help. Computer network support specialists are there for those who work on a network, such as in a business or organization. They are not only available when there is a problem, but work preemptively with the company to test and evaluate the network, perform maintenance on a regular basis, and help the decision-makers choose the appropriate computer systems for their needs. They are also available for troubleshooting, often at all hours.

Computer user support specialists provide help directly to the user of the computer and software. Sometimes called help-desk technicians, these tech support professionals are available to answer questions about new software, troubleshoot problems with hardware that might be hindering the software use, set up repair services, and even work on computers remotely in order to provide diagnostic help and solutions. Most of these specialists work via telephone, and can walk customers through the process of diagnosing the problem and implementing a solution.

Some technical support persons work from a central office, while other work from home on a contract basis. Some might work directly for a company that produces a particular software, network or computer system, while others work in call centers and answer general questions from a variety of users.

Technical support certifications and degrees

The education requirements for technical support personnel vary. Some jobs require applicants to have some computer knowledge, but don't require a degree. Some employers look for those who have earned at least an associate degree in a computer-related field and have relevant experience.

A bachelor's degree is typically required for those who work with large software companies. Some simply require completion of a bachelor's degree, while others specifically require a degree in computer science, computer engineering, information science or a closely related field. Those who hope to advance in the field can enhance their chances with management and business courses, as well as in-depth certifications of certain computer and software systems.

Technical support salary and career outlook

Employment of computer support specialists is expected to grow by 17 percent from 2012 to 2022, according to the Bureau of Labor Statistics (BLS.gov). Those who cater to compute users are expected to see employment grow by 20 percent during that time. The growth will stem from the increased use of computers, networks and various software, which are all becoming increasingly complex as the years go by.

Firms that provide cloud-computing technology are expected to lead the pack at hiring time. Another significant area of growth will be for those technical support jobs in computer systems design and related firms -- growth in this area will reach a whopping 49 percent between 2012 and 2022.

Other areas that should see higher rates of employment include those in the health care industry, as the use of information technology ramps up to accommodate the need for electronic medical records. Those who work in call centers might see much slower employment growth, as many of those jobs can be outsourced to overseas companies with lower wage rates.

However, there are still numerous states where the employment will go up in the coming years. According to Projections Central, technical support specialists in the following states will see robust growth:

  • Louisiana: 25.5 percent
  • Washington: 20.6 percent
  • Wyoming: 20.2 percent
  • Utah: 19.3 percent
  • Florida: 17.5 percent

Those who graduate from technical support schools have a choice in their career path. The BLS reports the following national median annual wages in 2013 for three areas of technical support:

  • Computer support specialists: $43,450
  • Computer user support specialists: $46,620
  • Computer network support specialists: $60,180

Those who want to work in technical support can choose to pursue certificates or associate degrees through technical schools, vocational schools, trade schools or community colleges. Those who choose to pursue a bachelor's degree can seek the education they need at colleges and universities across the country.

Sources:

Computer Network Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151152.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/2008/may/oes151041.htm

Computer User Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151151.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Outlook Handbook, January 8, 2014, http://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-1

Long Term Occupational Projections, Projections Central, https://www.projectionscentral.com/Projections/LongTerm

Technical Support Schools
 
Results:  10
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At University of Phoenix, we believe everyone deserves access to higher education.

Programs : A.A. in Information Technology/Information Technology Support, and more.

Campus Locations : Online

Earn Your Diploma from Home!

Programs : PC Repair, and more.

Campus Locations : Online

Get hands-on training with Remington College. Prefer to speak with a Customer Service Rep? Call 855-264-3155 toll-free now!

Programs : AS in Computer and Network Administration, and more.

Campus Locations :

Lafayette: 303 Rue Louis XIV Lafayette, LA 70508

Mobile: 828 Downtowner Loop West Mobile, AL 36609

Memphis: 2710 Nonconnah Blvd. Memphis, TN 38132

Garland: 1800 Eastgate Drive Garland, TX 75041

Are you interested in pursuing a high-tech career? Getting an education from ITT Tech is a great place to start!

Programs : AS - Network Systems Administration, and more.

Campus Locations :

Wichita: One Brittany Place, Suite 100 - 2024 N. Woodlawn Wichita, KS 67208

Miami: 7955 NW 12th Street Miami, FL 33126

Hanover: 7030 Dorsey Road, Suite 100 Hanover, MD 21076

Charlotte: 4135 Southstream Blvd. Suite 200 Charlotte, NC 28217

Salem: 4825 Commercial Street SE, Suite 100 Salem, OR 97302

Boise: 12302 West Explorer Drive Boise, ID 83713

Jacksonville: 7011 A.C. Skinner Parkway, Suite 140 Jacksonville, FL 32256

Houston: 15621 Blue Ash Drive Houston, TX 77090

Tulsa: 4943 South 78th East Avenue Tulsa, OK 74145

Little Rock: 4520 S. University Avenue Little Rock, AR 72204

Nashville: 2845 Elm Hill Pike Nashville, TN 37214

Tallahassee: 2639 N. Monroe Street, Bldg. A, Suite 100 Tallahassee, FL 32303

Duluth: 10700 Abbotts Bridge Road Duluth, GA 30097

Seattle: 12720 Gateway Drive Seattle, WA 98168

Phoenix: 1840 N. 95th Ave., Suite 132 Phoenix, AZ 85037

Hilliard: 3781 Park Mill Run Drive Hilliard, OH 43026

Portland: 9500 NE Cascades Parkway Portland, OR 97220

Liverpool: 235 Greenfield Parkway Liverpool, NY 13088

Everett: 1615 75th Street SW Everett, WA 98203

Huntington: 5183 US Route 60, Building 1, Suite 40 Huntington, WV 25705

Oklahoma City: 50 Penn Place Suite 305 Oklahoma City, OK 73118

Albuquerque: 5100 Masthead Street NE Albuquerque, NM 87109

Madison: 2450 Rimrock Road, Suite 100 Madison, WI 53713

San Dimas: 650 W. Cienega Avenue San Dimas, CA 91773

Oakland: 7901 Oakport Street, Ste. 3000 Oakland, CA 94621

Newburgh: 10999 Stahl Road Newburgh, IN 47630

Kennesaw: 1000 Cobb Place Boulevard NW Kennesaw, GA 30144

Louisville: 10509 Timberwood Circle Louisville, KY 40223

Baton Rouge: 14141 Airline Highway, Bldg 3 - Suite K Baton Rouge, LA 70817

Fort Lauderdale: 3401 South University Drive Fort Lauderdale, FL 33328

Knoxville: 10208 Technology Drive Knoxville, TN 37932

Kansas City: 9150 East 41st Terrace Kansas City, MO 64133

San Antonio: 2895 NE Loop 410 San Antonio, TX 78218

Arlington Heights: 3800 N. Wilke Road, Suite 100 Arlington Heights, IL 60004

Earth City: 3640 Corporate Trail Drive Earth City, MO 63045

Lathrop: 16916 South Harlan Road Lathrop, CA 95330

Greenville: Independence Corporate Park Six Independence Point Greenville, SC 29615

Springfield: 3216 S. National Avenue Springfield, MO 65807

Clive: 1860 NW 118th Street, Suite 110 Clive, IA 50325

Albany: 13 Airline Drive Albany, NY 12205

Getzville: 2295 Millersport Highway, P.O. Box 327 Getzville, NY 14068

Oak Brook: 800 Jorie Blvd., Suite 100 Oak Brook, IL 60523

Mobile: Office Mall South - 3100 Cottage Hill Rd., Bldg. 3 Mobile, AL 36606

Dayton: 3325 Stop 8 Road Dayton, OH 45414

Chattanooga: 5600 Brainerd Road, Suite G-1 Chattanooga, TN 37411

Columbus: 4717 Hilton Corporate Drive Columbus, OH 43232

Durham: 3518 Westgate Dr., Ste 150 Durham, NC 27707

Rancho Cordova: 10863 Gold Center Drive Rancho Cordova, CA 95670

Cordova: 7260 Goodlett Farms Parkway Cordova, TN 38016

Chantilly: 14420 Albemarle Point Place Chantilly, VA 20151

Corona: 4160 Temescal Canyon Road, Suite 100 Corona, CA 92883

Douglasville: 5905 Stewart Parkway Douglasville, GA 30135

High Point: 4050 Piedmont Parkway, Suite 110 High Point, NC 27265

Youngstown: 1030 North Meridian Road Youngstown, OH 44509

Fort Myers: 13500 Powers Court, Suite 100 Fort Myers, FL 33912

Lexington: 2473 Fortune Dr. Suite 180 Lexington, KY 40509

Henderson: 168 N Gibson Road Henderson, NV 89014

Strongsville: 14955 Sprague Road Strongsville, OH 44136

Torrance: 20050 South Vermont Avenue Torrance, CA 90502

Aurora: 12500 E. Iliff Avenue Aurora, CO 80014

Vista: 495 La Tortuga Drive - Suite 100 Vista, CA 92081

Troy: 1522 E. Big Beaver Road Troy, MI 48083

Minneapolis: 6120 Earle Brown Dr., Suite 100 Minneapolis, MN 55430

Concord: 1140 Galaxy Way, Suite 400 Concord, CA 94520

Tampa: 4809 Memorial Highway Tampa, FL 33634

Richmond: 300 Gateway Centre Parkway Richmond, VA 23235

Arnold: 1930 Meyer Drury Drive Arnold, MO 63010

Sylmar: 12669 Encinitas Avenue Sylmar, CA 91342

Cleveland: 4700 Richmond Rd Cleveland, OH 44128

Tucson: 1455 West River Road Tucson, AZ 85704

Oxnard: 2051 Solar Drive Oxnard, CA 93036

South Bend: 17390 Dugdale Drive, Suite 100 South Bend, IN 46635

Milwaukee: 6300 W. Layton Avenue Milwaukee, WI 53220

Merrillville: 8488 Georgia Street Merrillville, IN 46410

Spokane: North 1050 Argonne Road Spokane, WA 99212

Maumee: 1656 Henthorne Blvd. Suite B Maumee, OH 43537

Las Vegas: 2445 Fire Mesa Street - Suite 200 Las Vegas, NV 89128

San Bernardino: 670 East Carnegie Drive San Bernardino, CA 92408

Austin: 6330 Hwy 290 E Austin, TX 78723

Norfolk: 863 Glenrock Road Norfolk, VA 23502

Johnson City: 4721 Lake Park Drive, Suite 100 Johnson City, TN 37615

Waco: 3700 S. Jack Kultgen Expy., Suite 100 Waco, TX 76706

Indianapolis: 2525 N. Shadeland Ave., Ste 103 Indianapolis, IN 46219

Lake Mary: 1400 International Pkwy South Lake Mary, FL 32746

Saint Rose: 140 James Drive East Saint Rose, LA 70087

Orland Park: 11551 184th Place Orland Park, IL 60467

Arlington: 551 Ryan Plaza Drive Arlington, TX 76011

DeSoto: 921 West Belt Line Road, Suite 181 DeSoto, TX 75115

Webster: 1001 Magnolia Ave. Webster, TX 77598

Omaha: 9814 M Street Omaha, NE 68127

Dearborn: 19855 W. Outer Drive, Suite L10W Dearborn, MI 48124

Myrtle Beach: 9654 N. Kings Highway, Ste 101 Myrtle Beach, SC 29572

Fort Wayne: 2810 Dupont Commerce Court Fort Wayne, IN 46825

Owings Mills: 11301 Red Run Boulevard Owings Mills, MD 21117

Salt lake city: 920 West LeVoy Drive Salt lake city, UT 84123

Eden Prairie: 8911 Columbine Road Eden Prairie, MN 55347

Columbia: 720 Gracern Road, Suite 120 Columbia, SC 29210

Canton: 1905 S Haggerty Rd Canton, MI 48188

Atlanta: Two Crown Center 1745 Phoenix Blvd., Suite 100 Atlanta, GA 30349

Swartz Creek: 6359 Miller Road Swartz Creek, MI 48473

Bessemer: 6270 Park South Drive Bessemer, AL 35022

Clovis: 362 N. Clovis Avenue Clovis, CA 93612

Orange: 4000 W. Metropolitan Drive Suite 100 Orange, CA 92868

National City: 401 Mile of Cars Way, Suite 100 National City, CA 91950

Akron: 3428 W. Market Street Akron, OH 44333

Charleston: 2431 W. Aviation Avenue Charleston, SC 29406

Westminster: 8620 Wolff Court, Suite 100 Westminster, CO 80031

West Palm Beach: 1756 N. Congress Avenue West Palm Beach, FL 33409

Richardson: 2101 Waterview Parkway Richardson, TX 75080

Designed with the needs of working adult students in mind, South University, Online Programs is built on the similar curriculum offered at South University's campus locations. As a student at South University, Online Programs you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

Programs : Information Technology - Network Administration Specialization (BS), and more.

Campus Locations : Online

Kaplan University is focused on recognizing the achievements of military and veteran students and offers the flexibility of an online education.

Programs : AAS in Information Technology - Network Administration, and more.

Campus Locations : Online

Capella provides a flexible online learning environment designed for working adults who want to advance in their profession.

Programs : BS - Network Technology: Cisco (ABET-accredited), BS - Network Technology: Microsoft (ABET-accredited), MS - Network Management, and more.

Campus Locations : Online

A degree from CTU can connect you to what matters most: powerful professional network, faculty who are real-world professionals and innovative technology. So once you earn your degree you hit the ground sprinting. Are you in?

Programs : Bachelor of Science in Information Technology - Network Management, and more.

Campus Locations : Online

Get a quality technical education and prepare for a better job at TCI College of Technology in New York City.

Programs : Networking Technology, and more.

Campus Locations :

New York: 320 West 31st St. New York, NY 10001

Reach your career goals with a degree or diploma from Everest Institute.

Programs : IT Support Specialist (diploma), and more.

Campus Locations :

Houston: 255 Northpoint Drive Suite 100 Houston, TX 77060

Columbus: 825 Tech Center Drive Columbus, OH 43230

South Plainfield: 5000 Hadley Rd Suite 100 South Plainfield, NJ 07080

Southfield: 21107 Lahser Rd Southfield, MI 48033

Austin: 9100 US Hwy 290 East Building 1, Suite 100 Austin, TX 78724

Dearborn: 23400 Michigan Ave Suite 200 Dearborn, MI 48124

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