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Technical Support Schools

When there is a problem with a computer software, an IT network or even a monitor or phone, a call goes out to technical support. Technical support specialists offer help and advice to those who are dealing with computer problems of all kinds. Some cater to businesses and organizations, while others are available to help individuals. Since computers and networks are employed around the clock, tech support must be available at all hours of the day and night.

Technical Support Repair

Technical support specializations

The type of technical support offered depends upon the problem and the person who is asking for help. Computer network support specialists are there for those who work on a network, such as in a business or organization. They are not only available when there is a problem, but work preemptively with the company to test and evaluate the network, perform maintenance on a regular basis, and help the decision-makers choose the appropriate computer systems for their needs. They are also available for troubleshooting, often at all hours.

Computer user support specialists provide help directly to the user of the computer and software. Sometimes called help-desk technicians, these tech support professionals are available to answer questions about new software, troubleshoot problems with hardware that might be hindering the software use, set up repair services, and even work on computers remotely in order to provide diagnostic help and solutions. Most of these specialists work via telephone, and can walk customers through the process of diagnosing the problem and implementing a solution.

Some technical support persons work from a central office, while other work from home on a contract basis. Some might work directly for a company that produces a particular software, network or computer system, while others work in call centers and answer general questions from a variety of users.

Technical support certifications and degrees

The education requirements for technical support personnel vary. Some jobs require applicants to have some computer knowledge, but don't require a degree. Some employers look for those who have earned at least an associate degree in a computer-related field and have relevant experience.

A bachelor's degree is typically required for those who work with large software companies. Some simply require completion of a bachelor's degree, while others specifically require a degree in computer science, computer engineering, information science or a closely related field. Those who hope to advance in the field can enhance their chances with management and business courses, as well as in-depth certifications of certain computer and software systems.

Technical support salary and career outlook

Employment of computer support specialists is expected to grow by 17 percent from 2012 to 2022, according to the Bureau of Labor Statistics (BLS.gov). Those who cater to compute users are expected to see employment grow by 20 percent during that time. The growth will stem from the increased use of computers, networks and various software, which are all becoming increasingly complex as the years go by.

Firms that provide cloud-computing technology are expected to lead the pack at hiring time. Another significant area of growth will be for those technical support jobs in computer systems design and related firms -- growth in this area will reach a whopping 49 percent between 2012 and 2022.

Other areas that should see higher rates of employment include those in the health care industry, as the use of information technology ramps up to accommodate the need for electronic medical records. Those who work in call centers might see much slower employment growth, as many of those jobs can be outsourced to overseas companies with lower wage rates.

However, there are still numerous states where the employment will go up in the coming years. According to Projections Central, technical support specialists in the following states will see robust growth:

  • Louisiana: 25.5 percent
  • Washington: 20.6 percent
  • Wyoming: 20.2 percent
  • Utah: 19.3 percent
  • Florida: 17.5 percent

Those who graduate from technical support schools have a choice in their career path. The BLS reports the following national median annual wages in 2013 for three areas of technical support:

  • Computer support specialists: $43,450
  • Computer user support specialists: $46,620
  • Computer network support specialists: $60,180

Those who want to work in technical support can choose to pursue certificates or associate degrees through technical schools, vocational schools, trade schools or community colleges. Those who choose to pursue a bachelor's degree can seek the education they need at colleges and universities across the country.

Sources:

Computer Network Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151152.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/2008/may/oes151041.htm

Computer User Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151151.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Outlook Handbook, January 8, 2014, http://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-1

Long Term Occupational Projections, Projections Central, https://www.projectionscentral.com/Projections/LongTerm

Technical Support Schools
 
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Founded in 1886, American National University (ANU) is dedicated to the training and education of men and women for a full life and a successful career in a number of fields in Business & Health care.

Programs : Network Administration - Bachelor, Network Administration - Associate, and more.

Campus Locations :

Canton: 4736 Dressler Rd NW Canton, OH 44718

Indianapolis: 6060 Castleway West Dr Indianapolis, IN 46250

Florence: 8095 Connector Dr Florence, KY 41042

Youngstown: 3487 Belmont Ave Youngstown, OH 44505

Columbus: 5665 Forest Hills Blvd Columbus, OH 43231

Wickliffe: 27557 Chardon Rd Wickliffe, OH 44092

South Bend: 1030 East Jefferson Blvd South Bend, IN 46617

Fort Wayne: 6131 North Clinton St Fort Wayne, IN 46825

Stow: 3855 Fishcreek Rd Stow, OH 44224

Capella provides a flexible online learning environment designed for working adults who want to advance in their profession.

Programs : BS - Network Technology: Cisco (ABET-accredited), BS - Network Technology: Microsoft (ABET-accredited), MS - Network Management, and more.

Campus Locations : Online

Get hands-on training with Remington College. Prefer to speak with a Customer Service Rep? Call 855-264-3155 toll-free now!

Programs : AS in Computer and Network Administration, and more.

Campus Locations :

Mobile: 828 Downtowner Loop West Mobile, AL 36609

Garland: 1800 Eastgate Drive Garland, TX 75041

Memphis: 2710 Nonconnah Blvd. Memphis, TN 38132

Lafayette: 303 Rue Louis XIV Lafayette, LA 70508

At University of Phoenix, we believe everyone deserves access to higher education. University of Phoenix is accredited by the Higher Learning Commission (http://hlcommission.org).

Programs : A.A. in Information Technology/Information Technology Support, and more.

Campus Locations : Online

Get a professional education designed with your future in mind at Kaplan College.

Programs : Diploma: Computer Support Technician, and more.

Campus Locations :

Brownsville: 1900 North Expressway Suite O Brownsville, TX 78521

Michigan Technology Services is committed to providing outstanding computer training to individuals, groups and businesses in the metropolitan Detroit, Michigan area. Michigan Technology Services only accepts requests from prospective students from these area codes: 313, 248, 586, 810, 517, 734.

Programs : Computer Repair, and more.

Campus Locations :

Farmington Hills: 32985 Hamilton Ct. Farmington Hills, MI 48334

Earn your degree or diploma on your schedule and succeed at Ashworth College.

Programs : Computer Service and Repair - Hardware, and more.

Campus Locations : Online

Get hands-on training with Ridley-Lowell Business & Technical Institute. Our campuses in New York and Connecticut can help give you career training in a wide variety of fields.

Programs : Networking & Technical Support Specialist - Eve, Networking & Technical Support Specialist - Day, and more.

Campus Locations :

Binghamton: 116 Front St Binghamton, NY 13905

Poughkeepsie: 26 S Hamilton St Poughkeepsie, NY 12601

ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.

Programs : Computer Repair, MCDST, MS-Office, and more.

Campus Locations :

Los Angeles: 6733 Sepulveda Blvd. Suite 106 Los Angeles, CA 90045

New Horizons Computer Learning Centers has grown to become the largest independent IT training company worldwide. We offer more courses, at more times and in more locations than any other company in the computer training industry.

Programs : Computer Repair, MCDST, MS-Office, and more.

Campus Locations :

Omaha: 2521 N. 120th st. Suite 400 Omaha, NE 68164

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