RWM Site Logo

Technical Support Schools

When there is a problem with a computer software, an IT network or even a monitor or phone, a call goes out to technical support. Technical support specialists offer help and advice to those who are dealing with computer problems of all kinds. Some cater to businesses and organizations, while others are available to help individuals. Since computers and networks are employed around the clock, tech support must be available at all hours of the day and night.

Technical support specializations

The type of technical support offered depends upon the problem and the person who is asking for help. Computer network support specialists are there for those who work on a network, such as in a business or organization. They are not only available when there is a problem, but work preemptively with the company to test and evaluate the network, perform maintenance on a regular basis, and help the decision-makers choose the appropriate computer systems for their needs. They are also available for troubleshooting, often at all hours.

Computer user support specialists provide help directly to the user of the computer and software. Sometimes called help-desk technicians, these tech support professionals are available to answer questions about new software, troubleshoot problems with hardware that might be hindering the software use, set up repair services, and even work on computers remotely in order to provide diagnostic help and solutions. Most of these specialists work via telephone, and can walk customers through the process of diagnosing the problem and implementing a solution.

Some technical support persons work from a central office, while other work from home on a contract basis. Some might work directly for a company that produces a particular software, network or computer system, while others work in call centers and answer general questions from a variety of users.

Technical support certifications and degrees

The education requirements for technical support personnel vary. Some jobs require applicants to have some computer knowledge, but don't require a degree. Some employers look for those who have earned at least an associate degree in a computer-related field and have relevant experience.

A bachelor's degree is typically required for those who work with large software companies. Some simply require completion of a bachelor's degree, while others specifically require a degree in computer science, computer engineering, information science or a closely related field. Those who hope to advance in the field can enhance their chances with management and business courses, as well as in-depth certifications of certain computer and software systems.

Technical support salary and career outlook

Employment of computer support specialists is expected to grow by 17 percent from 2012 to 2022, according to the Bureau of Labor Statistics (BLS.gov). Those who cater to compute users are expected to see employment grow by 20 percent during that time. The growth will stem from the increased use of computers, networks and various software, which are all becoming increasingly complex as the years go by.

Firms that provide cloud-computing technology are expected to lead the pack at hiring time. Another significant area of growth will be for those technical support jobs in computer systems design and related firms -- growth in this area will reach a whopping 49 percent between 2012 and 2022.

Other areas that should see higher rates of employment include those in the health care industry, as the use of information technology ramps up to accommodate the need for electronic medical records. Those who work in call centers might see much slower employment growth, as many of those jobs can be outsourced to overseas companies with lower wage rates.

However, there are still numerous states where the employment will go up in the coming years. According to Projections Central, technical support specialists in the following states will see robust growth:

  • Louisiana: 25.5 percent
  • Washington: 20.6 percent
  • Wyoming: 20.2 percent
  • Utah: 19.3 percent
  • Florida: 17.5 percent

Those who graduate from technical support schools have a choice in their career path. The BLS reports the following national median annual wages in 2013 for three areas of technical support:

  • Computer support specialists: $43,450
  • Computer user support specialists: $46,620
  • Computer network support specialists: $60,180

Those who want to work in technical support can choose to pursue certificates or associate degrees through technical schools, vocational schools, trade schools or community colleges. Those who choose to pursue a bachelor's degree can seek the education they need at colleges and universities across the country.

Sources:

Computer Network Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151152.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/2008/may/oes151041.htm

Computer User Support Specialists, Bureau of Labor Statistics, Occupational Employment and Wages, May 2013, http://www.bls.gov/oes/current/oes151151.htm

Computer Support Specialists, Bureau of Labor Statistics, Occupational Outlook Handbook, January 8, 2014, http://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-1

Long Term Occupational Projections, Projections Central, https://www.projectionscentral.com/Projections/LongTerm

Technical Support Schools
Matching School Ads

At University of Phoenix, we believe everyone deserves access to higher education.

Programs : A.A. in Information Technology/Information Technology Support, and more..

Campus Locations :

Online: Online, KY

Reach your career goals with a degree or diploma from Everest Institute.

Programs : IT Support Specialist (diploma), Citrix XenDesktop 5 Administration, CompTIA® Healthcare IT Technician, and more..

Campus Locations :

Columbus: 825 Tech Center Drive Columbus, OH 43230

Austin: 9100 US Hwy 290 East Building 1, Suite 100 Austin, TX 78724

Detroit: Stroh River Place 300 River Place Drive Suite 1000 Detroit, MI 48207

Houston: 7151 Office City Drive Suite 200 Houston, TX 77087

South Plainfield: 5000 Hadley Rd Suite 100 South Plainfield, NJ 07080

Southfield: 21107 Lahser Rd Southfield, MI 48033

Dearborn: 23400 Michigan Ave Suite 200 Dearborn, MI 48124

: ,

At Fortis Institute, you may get the skills and training you need to prepare for a career. * Programs vary by location * Please contact each individual campus for accreditation information

Programs : Computer Career - Personal Computer Specialist, and more..

Campus Locations :

Erie: 5757 West 26th Street Erie, PA 16506

Advance your career with training from MyComputerCareer.com.

Programs : PC Technician, and more..

Campus Locations :

Columbus: 2400 Corporate Exchange Drive Suite 300 Columbus, OH 43231

Indianapolis: 8909 Purdue Road Suite 100 Indianapolis, IN 46268

Heald College provides hands-on educational programs that can help students prepare for careers in the healthcare, business, legal and technology fields.

Programs : Software Technologies, Network Systems Administration, and more..

Campus Locations :

Fresno: 255 West Bullard Avenue Fresno, CA 93704

Hayward: 25500 Industrial Boulevard Hayward, CA 94545

Honolulu: 1500 Kapiolani Boulevard Honolulu, HI 96814

San Francisco: 350 Mission Street San Francisco, CA 94105

Concord: 5130 Commercial Circle Concord, CA 94520

Portland: 6035 NE 78th Court Portland, OR 97218

Roseville: 7 Sierra Gate Plaza Roseville, CA 95678

Stockton: 1605 East March Lane Stockton, CA 95210

Earn Your Diploma from Home!

Programs : PC Repair, and more..

Campus Locations :

: , PA 94404

Michigan Technology Services is committed to providing outstanding computer training to individuals, groups and businesses in the metropolitan Detroit, Michigan area. Michigan Technology Services only accepts requests from prospective students from these area codes: 313, 248, 586, 810, 517, 734.

Programs : Computer Repair, and more..

Campus Locations :

Farmington Hills: 32985 Hamilton Ct. Farmington Hills, MI 48334

Achieve the career success you deserve at All-State Career���Healthcare Division. * Programs vary by location * Please contact each individual campus for accreditation information

Programs : Computer Support Technician, and more..

Campus Locations :

Essington: 50 West Powhatten Avenue 1st Floor Essington, PA 19029

Get started on your career with an education from Harrison College.

Programs : Help Desk Technician, Network Administration, and more..

Campus Locations :

Indianapolis: 6300 Technology Center Drive Indianapolis, IN 46278

Get hands-on training with Remington College.

Programs : AS in Computer and Network Administration, and more..

Campus Locations :

Mobile: 828 Downtowner Loop West Mobile, AL 36609

Garland: 1800 Eastgate Drive Garland, TX 75041

Lafayette: 303 Rue Louis XIV Lafayette, LA 70508

Memphis: 2710 Nonconnah Blvd. Memphis, TN 38132

Matching School Ads